Privacy Policy
ORYX Brand Growth Advisory ("ORYX", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use it, and the choices you have.
Who we are
ORYX Brand Growth Advisory is a brand growth advisory based in Sydney, Australia. If you have any questions about this policy or your personal information, contact us at admin@oryxbga.com.
Information we collect
- Contact details you give us: your name, email address, and phone number.
- Business information you provide: your answers to the Brand Health Check, the Pre-Call Discovery Brief, and anything you tell us about your business.
- Booking information when you schedule a call with us.
- Technical and usage data collected automatically: pages visited, the source and campaign that referred you (for example UTM tags), approximate location, and device and browser information.
How we collect it
- Directly from you, when you complete the Brand Health Check, submit a brief, book a call, or email us.
- Automatically, through cookies and similar technologies when you use the site.
Why we use your information
- To deliver your Brand Health Check result and the Brand Playbook.
- To contact you and follow up about your enquiry and our services.
- To provide, manage, and improve our services.
- To send you relevant updates and marketing, where you have consented or where we have a legitimate interest. You can opt out at any time.
- To meet our legal and record-keeping obligations.
Direct marketing
We may send you marketing communications by email. Every marketing email includes an unsubscribe link, and you can opt out at any time. We handle marketing in line with the Spam Act 2003 (Cth).
Who we share it with
We do not sell your personal information. We share it only with the service providers that help us run our business, including:
- Notion, for our customer records and CRM.
- Resend, for email delivery.
- Cal.com, for call bookings.
- Vercel, for website hosting.
These providers process data on our behalf under their own terms. Some of them are located in, or store data in, countries outside Australia, including the United States. By providing your information, you consent to this disclosure (Australian Privacy Principle 8). We take reasonable steps to ensure your information is handled appropriately.
Cookies
Our site uses cookies and similar technologies to make it work, to remember your progress through the assessment, and to understand how the site is used. You can control cookies through your browser settings. Disabling them may affect how parts of the site work.
How we protect it
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
How long we keep it
We keep your personal information for as long as we need it to provide our services and follow up with you, and to meet our legal and record-keeping obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. Email admin@oryxbga.com and we will respond within a reasonable time.
Concerns and complaints
If you have a concern about how we have handled your personal information, please email admin@oryxbga.com and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown at the top.
Contact
ORYX Brand Growth Advisory. Email: admin@oryxbga.com.